EMPLOYEE BENEFITS / Telemedicine

LiveHealth Online lets you have a video visit with a boardcertif ed doctor using your smartphone, tablet or computer with i a webcam. No appointments, no driving and no waiting at an urgent care center. Doctors are available 24/7 to assess your condition and, if it’s needed, they can send a prescription to your local pharmacy.^*
Use LiveHealth Online if you have pinkeye, a cold, the f u, al fever, rashes, infections, allergies or another common health condition. It’s faster, eas

LiveHealth Online isn’t meant to replace your primary care doctor. It’s a convenient option for care when your doctor isn’t available. LiveHealth Online connects you with a doctor in minutes. Plus, you can get a LiveHealth Online visit summary from the MyHealth tab at livehealthonline.com to print, email or fax to your primary care doctor.

Doctors are available 24/7, 365 days a year.

When you need to see a doctor, simply go to livehealthonline.com or use the LiveHealth Online mobile app. Pick the state you’re in and answer a few questions.
Setting up an account allows you to securely store your personal and health information. Plus, you can easily connect with doctors in the future, share your health history and set up online visits at times that f t your schedule.
i Once connected, you can talk with the doctor as if you were in a private exam room.

Your Anthem plan includes benefits for video visits using LiveHealth Online, so you’ll just pay your share of the costs — usually $59 (effective 1/1/2020) or less for a doctor visit.

No, the cost is the same.

You can use PayPal, American Express, Visa, MasterCard and Discover cards to pay for an online doctor visit. Keep in mind that charges for prescriptions aren’t included in the cost of your visit.

Yes, search for “LiveHealth Online” in the App Store^® or on Google PlayTM. To learn what mobile devices are supported and get instructions, go to livehealthonline.com and select Frequently asked questions under the How it works tab.

You’ll need high-speed Internet access, a webcam or built-in camera with audio. To learn what computer hardware and software you need, go to livehealthonline.com and select Frequently asked questions under the How it works tab.

It depends on whether or not you set up an account. With a LiveHealth Online account, you can allow doctors to access and review your health information from past visits. Also, to help keep track of your own health information, you can record it at livehealthonline.com. Once you sign in, go to the MyHealth tab and then select Health Record.

A typical LiveHealth Online visit with a doctor lasts about 10 minutes.

Yes, just select the state you’re in under My Location on livehealthonline.com or with the app, and you’ll only see doctors licensed to treat you in that state. Don’t forget to change the state back when you get home.

Send an email to customersupport@livehealthonline.com or call toll-free at 1-888-548-3432.

• Your name
• Your email
• A phone number where you can be reached

Now you can see a board-certified psychiatrist to help you manage medications.¹ Whether you’re at home, at work, or on the go. Just download the free LiveHealth Online app to your mobile device or visit livehealthonline.com on a computer with a webcam.

You can have a video visit with a psychiatrist usually in two weeks.² Appointments, which are also available on evenings and weekends, can be scheduled online or over the phone at 1-888-548-3432 from 8 a.m. to 8 p.m., seven days a week.

Psychiatrists on LiveHealth Online can help you manage some of your medications. Keep in mind, though, they can't prescribe medications that are controlled substances.
For counseling sessions, contact a psychologist or therapist on LiveHealth Online Psychology. Remember, if you’re in crisis or having suicidal thoughts, get help right away or call 911.

You’ll see your cost before the visit starts. Your Anthem plan includes benefits for video visits using LiveHealth Online, so you’ll just pay your share of the costs.

No, the cost is the same.

You can use PayPal, American Express, Visa, MasterCard, and Discover cards to pay for an online visit.

You’ll need high-speed Internet access, a webcam or a built-in camera with audio. To learn what computer hardware and software you need, go to livehealthonline.com and select Frequently asked questions under the How it works tab.

When you log into livehealthonline.com, the psychiatrists you see on the website are part of your plan. Make sure you select the state where you are to see the most current list of psychiatrists.

You must be 18 years old or older to schedule a visit.

For your first visit, set up a time by going online, using the mobile app, or calling LiveHealth Online:

• Online: Visit livehealthonline.com and sign up or log in. Once you’ve logged in, select LiveHealth Online Psychiatry to schedule an appointment with the board.
• Mobile app: Download the free LiveHealth Online mobile app from the App Store® or on Google Play™ and then sign up or log in. Once you’ve logged in, choose LiveHealth Online Psychiatry. Next, select from available doctors after checking out their qualifications and arrange a visit.
• Phone: You can also call 1-888-548-3432 from 8 a.m. to 8 p.m., seven days a week.

In most cases, you can make an appointment to see a psychiatrist in two weeks.² This may be sooner than waiting for an office visit. LiveHealth Online will send you an email confirming your appointment.

Send an email to customersupport@livehealthonline.com or call toll-free at 1-888-548-3432.

• Your name
• Your email
• A phone number where you can be reached